Job Description:

• Drive large-scale customer onboarding initiatives, ensuring a smooth and seamless integration experience.
• Collaborate with the tech team to enhance and refine the onboarding process based on user feedback and industry best practices.
• Design and conduct training sessions, workshops, and webinars to equip customers and prospects with the knowledge to utilize our platform to its fullest potential.
• Collaborate with product teams to develop user guides, FAQs, and tutorial videos.
• Design and implement engagement programs in conjunction with related departments to ensure consistent customer activity and loyalty.
• Monitor customer usage patterns and develop strategies to increase engagement and reduce churn.
• Lead, mentor, and coach a customer-facing team, ensuring they offer the highest level of service and support.

Job Requirement:

• Bachelor’s degree in Business, Marketing, or a related field. A Master’s degree is an advantage.
• A minimum of 5 years of experience in customer engagement, customer success, or a similar capacity, preferably within the e-commerce or FMCG sector.
• Proven leadership capabilities with experience managing customer-facing teams.
• Strong understanding of the B2B e-commerce landscape and FMCG market in Myanmar.
• Exceptional communication and interpersonal skills.
• Proficiency in both Burmese and English.