Job Description:

• Ensure that all features and functionalities of the platform are running smoothly and meet set standards.
• Oversee the delivery of SLAs, ensuring promises to our customers are consistently met.
• Engage with various teams to review their workflows, aiming to predict and prevent potential bottlenecks or issues.
• Advocate for process improvements to minimize risks and optimize efficiency.
• Proactively identify gaps or issues causing SLA failures or user pain points.
• Spearhead initiatives to rectify these issues, ensuring a seamless experience for our users.
• Gather and analyze feedback from customers and internal teams about platform performance.
• Implement improvements based on feedback and ongoing quality assurance findings.
• Regularly report to the Head of Product on quality assurance metrics, findings, and improvement measures.
• Maintain comprehensive documentation on quality assurance processes, identified issues, and resolutions.

Job Requirement:

• Bachelor’s degree in Business, Information Technology, or a related field. Advanced degrees or certifications in Quality Assurance are a plus.
• Proven experience in quality assurance, preferably within the e-commerce or FMCG sector.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Comprehensive understanding of SLAs and their implications in a B2B e-commerce setting.
• Fluent in both Burmese and English.